Privacy Policy

Last updated: 02 December 2025

This Privacy Policy describes how Master Touch Pool Services (“we”, “us”, or “our”) collects, uses, and protects your information when you interact with our WhatsApp automation system and related services (collectively, the “Service”), including the WA BOT integrated with the WhatsApp Business Platform provided by Meta.

1. Data Controller

The data controller responsible for your personal information in connection with this Service is:

Master Touch Pool Services
Website: https://mastertouchpools.com
Email: info@mastertouchpools.com

2. Information We Collect

When you interact with our WhatsApp bot, we may collect the following types of information:

2.1 Information you provide directly

Your WhatsApp phone number.
Your WhatsApp profile information (such as name and profile photo, where available).
Messages you send to the bot, including text, audio, images, documents, and other content.
Preferences or selections made during your interaction with the bot.

2.2 Information collected automatically

Message delivery status and metadata (timestamps, read receipts, message IDs).
Basic device information provided by Meta (e.g., IP address, country/region).
Server logs generated by our system for performance monitoring and security.

2.3 Information from third parties

We may receive certain information from Meta Platforms, Inc. and WhatsApp LLC as part of the WhatsApp Business Platform integration, in accordance with their own policies and legal frameworks.

3. How We Use Your Information

We use the information we collect to:

Provide automated communication and customer support via WhatsApp.
Respond to your inquiries and requests.
Enhance, customize, and optimize the behavior of the WA BOT.
Monitor performance and ensure service reliability and security.
Comply with applicable legal obligations and regulatory requirements.
Prevent fraud, abuse, or unauthorized use of our systems.

4. Legal Bases for Processing

Depending on your jurisdiction, we process your personal data under one or more of the following bases:

Contractual necessity – to provide the automated service you initiated.
Legitimate interests – to maintain a safe, efficient, and user-friendly system.
Consent – where legally required for specific communication types.
Legal obligation – when processing is necessary to comply with laws.

5. How We Share Your Information

We do not sell your personal information. We may share your information only in these limited cases:

With service providers who assist in hosting, IT operations, and analytics.
With Meta / WhatsApp as required to deliver messages via the WhatsApp Business Platform.
With legal authorities when required by law or in response to lawful requests.
During corporate transactions (such as mergers or acquisitions) where data transfer is necessary.

6. International Data Transfers

Your data may be processed in countries outside your own jurisdiction. When required, we ensure appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms to protect your information.

7. Data Retention

We retain your data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. When data is no longer needed, it is securely deleted or anonymized.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. While no method of transmission or storage is 100% secure, we are committed to maintaining a strong security posture.

9. Your Rights

Depending on applicable laws, you may have rights such as:

Accessing and reviewing your personal data.
Requesting correction or deletion.
Restricting or objecting to certain types of processing.
Withdrawing consent when processing is based on consent.

To exercise these rights, contact us at the email below.

10. Children’s Privacy

Our services are not intended for children under 13 (or a higher age as required by local law). We do not knowingly collect data from children.

11. Third-Party Services

Our service relies on the WhatsApp Business Platform. Your use of WhatsApp is governed by WhatsApp’s own Terms of Service and Privacy Policy, which are separate from ours.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

Master Touch Pool Services
Email: info@mastertouchpools.com
Website: https://mastertouchpools.com

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Terms and Conditions | Privacy Policy

SERVICES

SERVICE AREAS

    
 
 
       Posted on Google  
   
   Dave Katz 
 
 
 
 Trustindex verifies that the original source of the review is Google. Master Touch stands by their work!  I had a leak test done and all leaks were not found on the first try.  Once I let them know I was still losing water, the team came back out and found the remaining leak and fixed it the same day.  I haven't lost a drop of water since (except to evaporation)!  Great customer service!
  
 
      Posted on Google  
   
   Renyer Hernandez 
 
 
 
 Trustindex verifies that the original source of the review is Google. Pool heater died on us in Coral Springs right before Christmas. Called Master Touch for pool heater repair and they had it working the next day. Super responsive team.
  
 
      Posted on Google  
   
   Lay Martinez 
 
 
 
 Trustindex verifies that the original source of the review is Google. Had a stubborn leak in our pool in Plantation that no one else could find. Master Touch did the pool repair and leak detection in one visit. Saved us so much hassle and money.
  
 
      Posted on Google  
   
   Christopher McCaferty 
 
 
 
 Trustindex verifies that the original source of the review is Google. We couldn’t be happier with our experience with Master Touch Outdoor Services! From the first meeting through the final walkthrough, the entire team was professional, responsive, and incredibly easy to work with. Nilson and the crew handled everything—from permits to construction—with outstanding communication every step of the way. They completed our pool and backyard transformation in under two months from the start of excavation, and the quality of the workmanship exceeded our expectations. If you’re looking for a company that does what they say they’re going to do, stays on schedule, and delivers an amazing finished product, I highly recommend Master Touch Outdoor Services. Our backyard turned out even better than we imagined, and we’re so glad we chose them!
  
 
      Posted on Google  
   
   Jasiel Roberto Wahlemberg Capetillo 
 
 
 
 Trustindex verifies that the original source of the review is Google. Had Master Touch handle our full pool construction in Deerfield Beach. From the design meeting to the final cleanup, everything went smoothly. They even helped with the pool fence permits.
  
 
      Posted on Google  
   
   Neil Roca 
 
 
 
 Trustindex verifies that the original source of the review is Google. Professional pool remodeling in Boca Raton that increased our home’s value. Neighbors keep asking who did it.
  
 
      Posted on Google  
   
   Lusmey Fernández 
 
 
 
 Trustindex verifies that the original source of the review is Google. Complete backyard transformation in Parkland Bay with Master Touch — new pool, outdoor kitchen, and lighting. It feels like a private resort now. Worth every penny.