Privacy Policy

Last updated: 02 December 2025

This Privacy Policy describes how Master Touch Pool Services (“we”, “us”, or “our”) collects, uses, and protects your information when you interact with our WhatsApp automation system and related services (collectively, the “Service”), including the WA BOT integrated with the WhatsApp Business Platform provided by Meta.

1. Data Controller

The data controller responsible for your personal information in connection with this Service is:

Master Touch Pool Services
Website: https://mastertouchpools.com
Email: info@mastertouchpools.com

2. Information We Collect

When you interact with our WhatsApp bot, we may collect the following types of information:

2.1 Information you provide directly

• Your WhatsApp phone number.
• Your WhatsApp profile information (such as name and profile photo, where available).
• Messages you send to the bot, including text, audio, images, documents, and other content.
• Preferences or selections made during your interaction with the bot.

2.2 Information collected automatically

• Message delivery status and metadata (timestamps, read receipts, message IDs).
• Basic device information provided by Meta (e.g., IP address, country/region).
• Server logs generated by our system for performance monitoring and security.

2.3 Information from third parties

We may receive certain information from Meta Platforms, Inc. and WhatsApp LLC as part of the WhatsApp Business Platform integration, in accordance with their own policies and legal frameworks.

3. How We Use Your Information

We use the information we collect to:

• Provide automated communication and customer support via WhatsApp.
• Respond to your inquiries and requests.
• Enhance, customize, and optimize the behavior of the WA BOT.
• Monitor performance and ensure service reliability and security.
• Comply with applicable legal obligations and regulatory requirements.
• Prevent fraud, abuse, or unauthorized use of our systems.

4. Legal Bases for Processing

Depending on your jurisdiction, we process your personal data under one or more of the following bases:

• Contractual necessity – to provide the automated service you initiated.
• Legitimate interests – to maintain a safe, efficient, and user-friendly system.
• Consent – where legally required for specific communication types.
• Legal obligation – when processing is necessary to comply with laws.

5. How We Share Your Information

We do not sell your personal information. We may share your information only in these limited cases:

• With service providers who assist in hosting, IT operations, and analytics.
• With Meta / WhatsApp as required to deliver messages via the WhatsApp Business Platform.
• With legal authorities when required by law or in response to lawful requests.
• During corporate transactions (such as mergers or acquisitions) where data transfer is necessary.

6. International Data Transfers

Your data may be processed in countries outside your own jurisdiction. When required, we ensure appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms to protect your information.

7. Data Retention

We retain your data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. When data is no longer needed, it is securely deleted or anonymized.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. While no method of transmission or storage is 100% secure, we are committed to maintaining a strong security posture.

9. Your Rights

Depending on applicable laws, you may have rights such as:

• Accessing and reviewing your personal data.
• Requesting correction or deletion.
• Restricting or objecting to certain types of processing.
• Withdrawing consent when processing is based on consent.

To exercise these rights, contact us at the email below.

10. Children’s Privacy

Our services are not intended for children under 13 (or a higher age as required by local law). We do not knowingly collect data from children.

11. Third-Party Services

Our service relies on the WhatsApp Business Platform. Your use of WhatsApp is governed by WhatsApp’s own Terms of Service and Privacy Policy, which are separate from ours.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

Master Touch Pool Services
Email: info@mastertouchpools.com
Website: https://mastertouchpools.com